Customer Service

CONTACT US
To contact us by phone, please call 866-337-8174 between the hours of 10am and 5pm EST.

To contact us for customer service inquiries, please click here.

To contact us by mail:
French Bull
P.O. Box 7879
New York, NY
10150

 

SHIPPING
Most orders will ship within 1-2 business days. If we are temporarily out of stock on an item, please keep checking back with us. All Domestic orders are shipped FedEx ground unless you specify you want standard overnight or USPS. All International orders are shipped USPS. Shipping charges are calculated by weight and can be seen in your shopping cart.

International Customers: Customs laws require that all applicable Duties and Taxes must be paid for shipments entering your country. By placing an order with French Bull, you agree to pay the duties and taxes charged by Customs at the time of delivery.

We do not require a signature on shipments. We will email you a tracking number after your order is shipped. Please be sure to track your package and make arrangements for someone to accept it upon delivery. This helps avoid lost packages, incorrect deliveries, and further problems.

Order Tracking
Please refer to your shipment confirmation email that is automatically generated once your order has left our warehouse.

PAYMENT
We accept MasterCard, VISA, American Express and Paypal. Shipments to Connecticut and New York are charged state sales tax. Your credit card will be charged at the time of shipment. Shopping at frenchbull.com is safe and secure. We use (SSL) encrypted technology to protect your information. We are the only ones who can view your information.

RETURNS AND REFUNDS
We want you to love your purchases. If for any reason you are not completely satisfied with your purchase, you received the wrong item or you received defective merchandise, send it back. French Bull must approve all returns; unsolicited returns will not be accepted.

Oopsy Daisy Wall Art cannot be returned or exchanged unless the item is damaged or defective, as they are made-to-order. If you wish to cancel an order you may do so within 24 hours of placing the order.

If you wish to return a product, you must obtain a Return Merchandise Authorization (RMA) number from Customer Service. The RMA number is valid for 30 calendar days from issue date.

Click here to request an RMA number.

Please do not ship any product back until your Return is approved by French Bull and you are issued a RMA number.

You will be responsible for shipping the item back. Make sure to write down the tracking number for your reference and to get a proof of pick-up to insure that the package was properly received. NO CREDIT WILL BE ISSUED WITHOUT PROOF OF DELIVERY.

Refunds will be issued in the original form of payment for the price paid for the product(s) or merchandise exchange when returned within 2 weeks of the date the order was received. Merchandise returned more than 2 weeks after the receive date will not be eligible for a return or exchange. Receipts and original packaging must accompany all returns for refunds to be issues. Merchandise must be unused and in perfect condition.

Refunds will be issued for the full amount of the purchase only; we are not able to refund shipping and handling charges.

If you have received defective or damaged merchandise, please notify us within 5 business days of receipt for a refund or replacement. If you do not notify us within 5 days of receipt, credit or replacements can not be issued.

Please allow 5-7 business days for ONLINE refunds to be processed, and 1-2 billing cycles for the refund credit to appear on your credit card statement.

If you have additional return or exchange questions, please feel free to contact us by clicking here.

IMPORTANT: Please pack product as carefully as it was when you received it. Please keep your tracking on returns, as you are responsible for packages that are lost in transit.

We care about what you think. Please let us know why you are requesting a return or exchange so we can continue to improve our line for you. You will be prompted during the return process.

WARRANTIES
All products are guaranteed for 90 days.

 

PRIVACY POLICY
To view our privacy policy please click here.

 

QUESTION OR COMMENT SECTION
We would love to hear from you. Please click here to send us a message.